Bruce Tognazzini once wrote in an article about "How to Publish a Great User Manual" that if you are a writer that you should try and achieve all of the following goals, when trying to right a decent software manual and help end users overcome the RTFM syndrome: supply a (real) manual; explain the problem being solved; present the concepts, not just the features; give 'em more than they deserve; make it enjoyable to read. At Delamain IT each and every piece of technical manual writing we do tries to engender these principles.
Whether you need to publish your software manual, technical documentation, paper or online tutorials (in text, video or audio), the writing services we offer aim to fulfill your needs and help you to accomplish your writing goals in an efficient, cost-effective and well-layed out manner.
Over the last few years Delamain IT has been asked to write manuals and technical documentation for a number of different clients producing web sites, books, software and more; our skills even stretch as far as to helping produce technical documentation for online systems and code with API doc generators.
Most recently we have been working closely with the team at SubRosaSoft, Inc in San Francisco, California to write documentation and user guides for both PDF and HTML documents for their line of file utilities and Mac OSX forensics applications; you can find the MacForensicsLab documentation online, as well as the user guide for FileSalvage - The File Recovery Utility for OSX (Scroll Down). Alternatively you can also find the MacForensicsLab Documentation online in PDF format.
As an aside, we also spend a fair amount of time writing articles on topics ranging from Apple and Mac OSX to Web Design and SEO. These can be foundin our articles repository, but some have been published far and wide, on sites such as macdiscussion.com and noendpress.com.
The added advantage of using manual and technical documentation writing services from Delamain IT is that we have the skills and know-how to produce the end product in a wide range of formats. Whether you need your manual produced in PDF, HTML, CHM, DOC, or if you need voiceover work and the manual recreated in MP3 we can do it. We can also produce video tutorials in Flash and in MPEG, MOV, AVI, WMV or any other video format required, whether the end format is for DVD player & TV, Computer or even iPod. No format is outside our bounds and we are more than happy to help you produce your technical documentation in whatever format will help you reach your widest audience.
Whether you need a manual written from scratch, or you need to have an existing manual proof-read and reformatted to make it more readable, Delamain IT can assist you with your needs. Our experience in writing and in readability give us the perfect combination of skills to be able to improve on even the most generic and unruly text.
To talk to us about your possible project, please contact us, but as a guide price for writing, Delamain IT charges 55 USD/hour for technical documentation, manual and user guide writing services.